Return & Refund Policy

Return & Refund Policy – NoQvex™ 🔁

At NoQvex™, we want you to feel confident when purchasing our fabric-based products. If your order doesn’t meet expectations, our return and refund policy is designed to offer a clear and practical way to resolve the situation.

1. Return Conditions

You may request a return within 30 days of receiving your order, provided that:

• The item remains unused and in its original condition
• All original packaging, accessories, and components are included
• Proof of purchase is available (such as an order confirmation or receipt)

Items that do not meet these requirements may not be eligible for a refund.

2. How to Initiate a Return

To begin a return request, please contact our support team:

📧 Email: hello@averbforkeepingwarm.com

📞 Phone: +1 (510) 595-8371

Once your request has been reviewed and approved, we will provide:

• Step-by-step return instructions
• The correct return shipping address
• A return label, if applicable

⚠️ Returns sent without prior authorization may not be accepted.

3. Damaged or Incorrect Items 📦

We recommend inspecting your package as soon as it arrives.

If your item is damaged, defective, or not as expected, please contact us within 72 hours and include photos of:

• The item received
• The external packaging
• The shipping label

After review, we will determine an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

Certain items are not eligible for return, including:

• Products that have been used, altered, or modified
• Custom or personalized fabric items
• Gift cards
• Clearance or final-sale items

If you are unsure whether your item qualifies, please contact us before returning it.

5. Exchanges

If you wish to exchange an item:

• Contact us to obtain return approval
• Return the original item following the provided instructions
• Place a new order for the replacement item

This process helps ensure quicker processing and product availability.

6. EU Customer Cancellation Rights 🌍

Customers within the European Union may cancel or return their order within 14 days of delivery, provided that:

• The item remains unused
• Original packaging is intact
• Proof of purchase is included

This is offered in addition to our standard 30-day return policy.

7. Refund Processing 💳

Once your returned item has been received and inspected, we will notify you of the result.

If approved:

• Refunds will be issued to the original payment method
• Processing may take up to 10 business days, depending on your payment provider

If your refund has not appeared after 15 business days, please contact us.

8. Return Address

The correct return address and detailed instructions will be shared after your return request has been approved.

Contact Information

For any questions regarding returns, exchanges, or refunds, please reach out to us:

NoQvex™
6328 San Pablo Ave
Oakland, CA 94608
United States

📞 Phone: +1 (510) 595-8371
📧 Email: hello@averbforkeepingwarm.com

At NoQvex™, we aim to keep the return process straightforward, fair, and easy to follow—so you can shop with peace of mind while enjoying fabric products that bring comfort and style into your home. 🧵🏡✨